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Delivering great Customer & Employee Experience

Smiling middle-aged man in a suit sitting on a desk in an office environment holding a tablet.

Delivering Great Customer &
Employee Experience

A group of people, embodying the spirit of CX Vision, make their way toward a lit lighthouse. One stands out in a yellow jacket as they navigate the rocky shore beneath the gray sky.

Four people with backpacks stand on a grassy hill, embracing their CX orientation as they overlook a river winding through the mountainous landscape. One person holds a map.

A group of people in yellow jackets are embarking on an adventurous CX journey, rafting through a river flanked by towering green cliffs.

A person in a yellow jacket discusses CX learning strategies with three seated people examining maps and devices, against the backdrop of a blurred temple.

Dressed in a yellow jacket, the observer reviews photographs and notes pinned to a rocky wall outdoors, set against a backdrop of majestic mountains—a scene straight from their CX Travel Diary.

Choose Your Destination Before You Travel
Is Customer Centricity the Right Strategy for You?

Defining the
Destination

Understanding
the Point of
Departure

Choosing the
Optimal Path

Enabling the Team

Excellence
Documented

A group of people, embodying the spirit of CX Vision, make their way toward a lit lighthouse. One stands out in a yellow jacket as they navigate the rocky shore beneath the gray sky.

Four people with backpacks stand on a grassy hill, embracing their CX orientation as they overlook a river winding through the mountainous landscape. One person holds a map.

A group of people in yellow jackets are embarking on an adventurous CX journey, rafting through a river flanked by towering green cliffs.

A person in a yellow jacket discusses CX learning strategies with three seated people examining maps and devices, against the backdrop of a blurred temple.

Dressed in a yellow jacket, the observer reviews photographs and notes pinned to a rocky wall outdoors, set against a backdrop of majestic mountains—a scene straight from their CX Travel Diary.

Every Journey Starts With Solid Positioning
Assess Your Status Quo to Start Improving

Defining the
Destination

Understanding
the Point of
Departure

Choosing the
Optimal Path

Enabling the Team

Excellence
Documented

A group of people, embodying the spirit of CX Vision, make their way toward a lit lighthouse. One stands out in a yellow jacket as they navigate the rocky shore beneath the gray sky.

Four people with backpacks stand on a grassy hill, embracing their CX orientation as they overlook a river winding through the mountainous landscape. One person holds a map.

A group of people in yellow jackets are embarking on an adventurous CX journey, rafting through a river flanked by towering green cliffs.

A person in a yellow jacket discusses CX learning strategies with three seated people examining maps and devices, against the backdrop of a blurred temple.

Dressed in a yellow jacket, the observer reviews photographs and notes pinned to a rocky wall outdoors, set against a backdrop of majestic mountains—a scene straight from their CX Travel Diary.

Every Journey Starts With Solid Positioning
Assess Your Status Quo to Start Improving

Defining the
Destination

Understanding
the Point of
Departure

Choosing the
Optimal Path

Enabling the Team

Excellence
Documented

A group of people, embodying the spirit of CX Vision, make their way toward a lit lighthouse. One stands out in a yellow jacket as they navigate the rocky shore beneath the gray sky.

Four people with backpacks stand on a grassy hill, embracing their CX orientation as they overlook a river winding through the mountainous landscape. One person holds a map.

A group of people in yellow jackets are embarking on an adventurous CX journey, rafting through a river flanked by towering green cliffs.

A person in a yellow jacket discusses CX learning strategies with three seated people examining maps and devices, against the backdrop of a blurred temple.

Dressed in a yellow jacket, the observer reviews photographs and notes pinned to a rocky wall outdoors, set against a backdrop of majestic mountains—a scene straight from their CX Travel Diary.

Turning Your Team Into Passionate Experts
Sharing Best Practises in Keynotes + Seminars

Defining the
Destination

Understanding
the Point of
Departure

Choosing the
Optimal Path

Enabling the Team

Excellence
Documented

A group of people, embodying the spirit of CX Vision, make their way toward a lit lighthouse. One stands out in a yellow jacket as they navigate the rocky shore beneath the gray sky.

Four people with backpacks stand on a grassy hill, embracing their CX orientation as they overlook a river winding through the mountainous landscape. One person holds a map.

A group of people in yellow jackets are embarking on an adventurous CX journey, rafting through a river flanked by towering green cliffs.

A person in a yellow jacket discusses CX learning strategies with three seated people examining maps and devices, against the backdrop of a blurred temple.

Dressed in a yellow jacket, the observer reviews photographs and notes pinned to a rocky wall outdoors, set against a backdrop of majestic mountains—a scene straight from their CX Travel Diary.

Impressions From Our Own Journey
Blog and Media Library / Client References

Defining the
Destination

Understanding
the Point of
Departure

Choosing the
Optimal Path

Enabling the Team

Excellence
Documented

Vision

Defining the Destination

Orientation

Understanding the Point of Departure

Journey

Choosing the Optimal Path

Learning

Enabling the Team

Travel diary

Excellence Documented

Subscribe to “The Experience Report by Stefan Osthaus”

and stay ahead in customer and employee experience insights.

Operating globally

with clients on 6 continents

Functional Focus on

Customer Experience
(CX)
Employee Experience
(EX)

Industry Expertise in

Pharmaceuticals & Health Care
Automotive & Motor Sports
Banking & Financial Services

Segment Know-How in

B2B
B2C
Public Sector

Your sherpa

Stefan Osthaus

helping clients around the world to become more customer and employee centric