CX Expertise with Implementation Guarantee
Welcome to the world of Customer Experience (CX) Mastery, presented through the world-renown Customer Experience Masterclass with Stefan Osthaus. This program is meticulously designed for CX leaders, marketing heads, and CX practitioners who aspire to weave customer-centric strategies into the fabric of their organizations. Whether you’re at the helm of your department or a seasoned CX professional, this masterclass will elevate your understanding and equip you with the tools to transform your CX approach.
Content Overview
The masterclass covers everything from foundational CX strategies to advanced techniques and real-world applications. Participants will delve into topics such as the CX Maturity Model, the Return on Investment of CX initiatives, and the powerful dynamics of the Voice of the Customer programs. Click on the brochure cover below to download the complete training agenda.
Certification to Prove your Expertise
This is more than just a learning experience—it’s an opportunity to shape your organization’s future by placing the customer at the heart of all operations.
By attending, you will also gain the exclusive opportunity to become a Certified Customer Centricity Expert (CCCX), with certification endorsed by the respected Customer Institute. Prepare to engage with thought leaders, tackle your CX challenges, and emerge with a profound blueprint for driving sustainable growth and customer satisfaction in your business. Join us to be at the forefront of the customer-centric revolution, ensuring your place as a leader in the modern business landscape.
Participation Options
The Customer Experience Masterclass is available as
- Public 2- or 3-day in-person seminars
- In-house 2- or 3-day seminars
- a Self-paced online seminar
- Live online seminars in 8 convenient sessions within 3 months
In-House seminars:
We can offer the CX Masterclass on-premise for your team and as many guests as you like.
Please contact us below with your interest.
Self-paced online:
The Online CX Masterclass is structured into 12 chapters following our unique and original approach to customer centricity.
Each chapter is moderated by Stefan and complemented with rich download material and exercises.
Live Online Seminar:
The next CX Masterclass leading to CCCX Certification starts in every quarter with a new cohort. Delivered live and virtually, the program runs in 8 interactive sessions of 2 hours each.
Participants learn in a global cohort, apply concepts to real work, and receive feedback through optional personal assignments.
Click on the image above to download the program brochure!
Customer Experience Masterclass with Stefan Osthaus
1. Target Group
The Customer Experience Masterclass is a high-caliber management education event with one of the industry’s top thought leaders. The event is ideal for
- Customer Experience leaders and team members needing to understand the elements of a CX strategy
- Heads of Marketing or Customer Service who want to initiate or improve the CX program driven by their function
2. Concept & Certification
Expert knowledge with implementation guarantee – now you can finally learn the basics of Customer Experience and implement them right on schedule for your own company!
The CX Masterclass with Stefan Osthaus is aimed at those who want to further develop their knowledge about best practice disciplines, tools, techniques, and methods in the field of customer experience that are used around the globe. All participants of the CX Masterclass can create their own personal development plan and apply the acquired knowledge immediately in their organization!
This course is certified by the Customer Institute and qualifies participants to become a Certified Customer Centricity Expert (CCCE) upon passing of the final examination at the end of the course. Certification fees are included in the training fee.