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How to manage your CEO?

How to manage your CEO?

You will have to teach your executives how to best support customer centricity initiatives

As the Head of Customer Experience with any number of years of experience in the field, you know the importance of customer centricity. You constantly develop Continue reading

Losing your Job

Losing your Job

How to Treat Losing Your Job as an Opportunity and Make the Best of It

Chances are it will happen to everyone at least once during their career: one way or the other, politely or not, with or without consideration Continue reading

Getting Your Priorities Right

Getting Your Priorities Right

Important Things First!

The situation is familiar: you know what you should be doing, but you are so tired you end up doing nothing. Or your task list overwhelms you and you waste time focusing on something completely irrelevant.

The Continue reading