An international Top-Speaker for Your Event!
Delivering Key Insights on Customer Experience and Employee Experience
Customer orientation without employee satisfaction will not succeed! Find out why in one of Stefan Osthaus’ fun and informative keynotes at corporate events and conferences around the globe. On stage Stefan combines insights and anecdotes from years of experience as a top global CX executive. Adding the latest from research in the field of employee experience and retention, Stefan will add that special and memorable element to your event!
Top feedback ratings from conferences, leadership retreats and all-hands company kick-offs alike make Stefan a safe bet whenever you want a top speaker who provides food for thought, motivation and new insights that make your event a stellar success.
Stefan Osthaus – internationally acclaimed top-speaker for your event
Whenever Stefan Osthaus speaks about customers on stage, you will be exposed to years of experience as a global VP of Customer Experience combined with a witty presentation style that leaves audiences enthusiastic. Stefan bases his advice and insights on a success story of having increased a Fortune 500 company’s NPS score by 30 points, making them a leading CX player in their field. Stefan’s latest research led to the unique philosophy of the three Darwinist phases of customer orientation with the corresponding advice for each phase an organization can be in (see related blog article on the topic).
This lets every audience easily get the message and helps them understand where their organization stands and where to go next in order to ensure sustained success.
Happy employees create loyal customers! Got that – but why does our data tell us that a majority of organizations are still highly indifferent about the 4P of employee satisfaction (pay, play, productivity, purpose)?
Complement your next sales kick-off or your next all-hands meeting with a focus on employee satisfaction and bring Stefan Osthaus in for a keynote on employee experience. Stefan will closely align with you on all other aspects of the meeting and effective support your messaging and target setting as well as – at the same time – balance them with a convincing focus on the employee side of life.
Example Presentation Topics
What Kind of Customers and Employees do you Deserve?
In this keynote, Stefan Osthaus will show you the value and experience mega trends that can put you on the leading edge of value‐based leadership that will impact customers and employees alike. Watch a recording of this keynote below.
Five Steps Towards Stellar Customer Experience
Still miles away from good customer experience, despite years of effort? In this keynote you will hear the typical pitfalls and misses that prevent organizations from reaching CX excellence. And, of course, you will hear how to avoid them and become a true CX champion.
The Balanced Leader – Blowing a Fuse is so Yesterday!
The concept of (Work‐) Life Balance has long been for the weak and wimpy. “True leaders commit themselves to their work and put everything else second.” Fortunately, these times are gone and inspiring leaders nowadays are role models for balancing the important areas of their lives as much as they enable their teams to do the same.
This keynote is most suitable for the top three leadership levels. Stefan Osthaus will bust myths, machismos and misunderstandings in this very entertaining keynote receiving top ratings at leadership retreats, strategy off-sites, etc.
Customer Experience? Let’s go!
In this foundational keynote, CX expert Stefan Osthaus explains the three Darwinist phases of customer orientation together with their pitfalls and opportunities. This keynote can be tailored towards different audiences from tactical teams (e.g. marketing or CX) all the way to leadership audiences. The keynote is popular with companies embarking onto their CX journey or seeking renewed internal support for it.
Life Balance at Work – the End of the Myth of Work Life Balance
Having seen how the lack of life balance scored as the top employee pain throughout most of his experience, Stefan made this topic his favorite pet research item. The keynote around life balance is a hit with high flyer IT and telecommunications companies who see an ever increasing rate of top talent “burn-out”. This expensive loss of talent is also in direct conflict with many organizations’ values and a key contributor to staff related cost.
Organizations love to use this keynote to balance the ubiquitous “faster – higher – further” at sales kick-offs, all-hands meetings as well as planning off-sites.
How to Turn Customers into Fans
What can we learn from the global top players in customer satisfaction? What are the five attributes to turn customers into fans? What are the differences between friends and fans – and which of the two do we want to win?
This keynotes is particularly suitable for sales and marketing conferences, as well as conferences on the topic of customer experience or customer support.
Feedback from previous Keynotes
Stefan Osthaus’ Background
Next to his decades of experience as a global leader in CX and EX, Stefan Osthaus is the founder of mybalance, an institution for Life Balance self-improvement and consultancy. Past leadership positions include Vice President of Global Marketing, Vice President of Worldwide Customer Care as well as Vice President of Customer and Employee Experience.
In his latest book, The End of Work-Life Balance, Stefan shook up the myth of work-life balance and guides his readers to a more balanced life.
Stefan studied at the University of Münster (Germany) and San Diego State University and holds a degree in Business Administration. He is an enthusiastic skier, horseman, windsurfer, as well as gardener, and lives in Germany with his family.
Stefan fluently presents in English or German.
Stefan Osthaus on the Link Between Balanced Employees and Great Customer Experience
An Insightful Author – When Passion Turns into an Essential Book
Stefan is the author of The End of Work-Life Balance, a book on why we set ‘work’ opposite of ‘life’ and how instead work can be a healthy, enjoyable part of life. Read how our lives are actually made up of various components that ideally complement and balance each other… more
‘The End of Work-Life Balance’ will deconstruct the misleading concept of ‘work-life balance’ and introduce the reader to the much more sustainable and holistic concept of Life Balance. Through a comprehensive guide complete with 75 invaluable tips, the reader will have immediate access to the right tools to incorporate new patterns, habits and actions into a more balanced life…
The book is available on amazon around the globe and often used as a hand-out during Stefan’s keynotes.
Customer Experience2 – The second issue of the best-selling global CX series of books
Twenty-four international CX professionals share their current best-thinking
Nowadays, anyone leading an organization or running a business will tell you that customer centricity is key. But knowing that is only one part of the equation!
What distinguishes star companies from average ones is truly making the customer the center of their organization.
The book Customer Experience2 delivers insights from 24 of the world’s leading Customer Experience (CX) professionals who share their in-depth knowledge and expertise about the aspects of CX that are essential in the continuous journey of improving the experience the organization delivers to their customers.
CX and EX are just two sides of the same coin
Stefan Osthaus, one of the authors of Customer Experience2, is a practicing professional with 20+ years of experience of working with multinational organizations. Stefan unravels how customer experience can be further improved by simultaneously focusing on employee experience. Stefan shares practical tips on improving the inward and outward environment of the company in one fell swoop.
What makes this edition particularly valuable
If you’ve ever wanted to understand what goes into being a customer-centric organization, this book provides 6 detailed sections that dive into
- Customer Centric Culture,
- Organization Adoption and Accountability,
- Voice of Customer Insight and Understanding,
- CX Design and Improvement,
- CX Metrics, Measurement and ROI, and
- CX strategy.
The book is available on amazon around the globe.
Events with keynotes from Stefan Osthaus
DACH CXA 2022
September 23 2022, Wiesbaden
Leti Pharma – Annual Employee Summit
June 22 2022 – Germany
June 7 2022 – Riyadh
Digital CX Europe
April 14 2022
Processing Customer Centricity –
Learning from International Stars!
May 4 2021 – Worldwide
Customer Loyalty Conference
September 30 2020 – Stockholm
Patient Experience World
September 29 2020 – Worldwide
Teleperformance „CX Summit“
October 23-25, 2019 – Disneyland Paris, France
7. Zukunftskongress 2019, Berlin
May 27-29, 2019 – Berlin, Germany
Teleperformance „Leaders Insights Forum“ Conference
March 27-29, 2019 – Barcelona, Spain
Customer Experience Innovation Summit
October 03-05, 2018 – Amsterdam, Netherlands
Teleperformance „Each Interaction Matters“ Conference
October 18-19, 2018 – Dublin, Ireland
BARE International Customer Event
May 24, 2018 – Budapest, Hungary
SCIP European Summit 2017, Cascais (Portugal)
Developing & Engaging the Modern Intelligent Workforce – Nov 13 – 15, 2017
MaritzCX CX Forum 2017, Frankfurt
CX Conference & Client Event – June 8, 2017
Frost & Sullivan Customer Contact, Europe 2017, Budapest
Executive Mind Xchange- June 5 – 7, 2017
Weleda Sales & Marketing Conference Germany, Austria, Switzerland – Stuttgart (Germany)
June 21, 2016
Frost & Sullivan Customer Contact 2016 Europe, Athens
Executive Mind Xchange- June 13-15, 2016
Satmetrix Customer Passion 2015, London
CX Conference – Sept 7-11, 2015
T-Systems International, Germany
Leadership Meeting – Juni 2015
Life Financial Group, Russia
Moscow Leadership Meeting
Sept 3-5, 2014
Customer Experience World
May 20-21, 2014
Las Vegas (NV), USA
April 21-23, 2014
Customer Loyalty and Retention Summit 2014
March 25-27, 2014
Customer Experience World
Johannesburg, South Africa
March 25-26, 2014
Frost & Sullivan Customer Contact 2018 Europe, Dublin
Executive Mind Xchange- June 11-13, 2018
ERSTE Group Bank AG
Global Retail Leadership Conference – November 2017
As well as keynotes at events with audiences up to 5,000 for companies like: