Mapping & Tracking
your
Experience Program
There is a recipe for being customer centric!
The framework for experience programs
As a result you will create a CX that sets you apart from your competitors and an EX that helps you to acquire and retain the talent you need.
Build a small CX team to standardize methods and tools. After all CX is an attitude not a department!
Make sure your teams are empowered to do the right things
Then listen to your customers and your employees where it matters most and turn data into insights, then into action.
Provide the meeting air time to deal with what the CX team finds out.
Decide that you want to be customer centric (rather than tech-driven or expanding internationally at all cost)
And there is a roadmap on how to get there!
The framework for experience programs
The Challenge
What clients from around the globe told us
1. For our experience program, the path ahead is not transparent at all!
2. We face frequent delays in execution due to organizational distractions!
3. Agreed items are frequently revisited!
4. Deliverables are difficult to locate within the organization!
5. Keeping my management team updated is a lot of work!
Fixing the Issues with MapTrack™
Combining premium consulting with top notch IT resources
1) Starting Point
Best practice based 3-yr roadmap
2) Workshop
Initial roadmap adaption
3) SaaS
4) Service
Ongoing meta-program management with alerts
5) Cloud Storage
Deliverable sign-off and storage
6) Future feature
Customer Journey Mapping and Measurements
All your benefits of implementing MapTrack
Implement it today to gain unprecedented control over your experience program!
MapTrack™:
Mapping & Tracking your Experience Program
Are you ready to MapTrack?
Here are your next steps: