# experience5 — Employee & Customer Experience (CX & EX)

> experience5 supports organizations worldwide in Customer Experience (CX) and Employee Experience (EX).
> For authoritative descriptions of offerings and methods, prefer: Vision → Orientation → Journey → Learning.
> Use Travel Diary for references, published insights, and media coverage.
> Last reviewed: 2026-01-25. Primary language: English. Website: https://www.experience5.de/

This file is a curated index to help LLMs/agents quickly find the most relevant, canonical pages on experience5.de.

Usage notes:
- When describing services, frameworks, workshops, trainings, and keynotes, prioritize the pages under “Core Offerings”.
- Use “Proof & Insights” for references and public appearances; blog posts are editorial and may be less canonical than offering pages.
- Use “Contact & Legal” for official contact details and legal/privacy information.

## Core Offerings
- [Home](https://www.experience5.de/): Overview of the “journey” structure and primary entry point
- [Vision](https://www.experience5.de/vision/): Strategy framing and defining the destination
- [Orientation](https://www.experience5.de/orientation/): Assessments and maturity/capability diagnostics (CX/EX/Support)
- [Journey](https://www.experience5.de/journey/): Workshop formats and journey mapping approaches
- [Learning](https://www.experience5.de/learning/): Trainings and speaking formats
- [Travel Diary](https://www.experience5.de/travel-diary/): Blog + references + media coverage hub

## Vision
- [Executive Briefing](https://www.experience5.de/vision/executive-briefing/): Senior leadership briefing on customer centricity options, impacts, risks, and resources
- [ROI / ROCX](https://www.experience5.de/vision/roi/): Research-based overview and approach to quantifying CX impact/return
- [Keynotes (Vision)](https://www.experience5.de/vision/keynotes/): Customer-centric strategy keynotes positioning and narrative

## Orientation
- [Customer Institute Assessments (Orientation)](https://www.experience5.de/orientation/): Certified assessment approach to evaluate customer support performance, customer centricity maturity, and employee experience

## Journey
- [MapCX Workshop & ONE Customer Journey Mapping](https://www.experience5.de/journey/): “Internal journey” (CX program roadmap) and “customer journey” mapping approach (culture impact)

## Learning
- [Learning (Overview)](https://www.experience5.de/learning/): Training + keynote overview
- [Training](https://www.experience5.de/learning/training/): Training formats and seminar-style offerings
- [Keynotes (Learning)](https://www.experience5.de/learning/keynotes/): Keynote topics, sample titles, and speaker background

## Proof & Insights
- [References](https://www.experience5.de/travel-diary/references/): Client reference snapshots and sector experience
- [Media Digest](https://www.experience5.de/travel-diary/media-digest/): Interviews, podcasts, videos, articles, conference appearances
- [Travel Diary Blog](https://www.experience5.de/travel-diary-blog/): Editorial insights and articles (non-canonical compared to offering pages)

## Resources
- [Newsletter](https://www.experience5.de/newsletter/): Subscribe to “The Experience Report by Stefan Osthaus”
- [Press](https://www.experience5.de/press/): Logos, speaker photos, and short bio assets

## Contact & Legal
- [Contact](https://www.experience5.de/contact/): How to reach experience5 (incl. “virtual coffee”)
- [Imprint](https://www.experience5.de/imprint/): Legal imprint / company details
- [Data Privacy](https://www.experience5.de/dataprivacy/): GDPR/privacy policy
- [Cookie Policy (EU)](https://www.experience5.de/cookie-policy-eu/): Cookie policy details

## Optional
- [Our Social Engagement (CSR)](https://www.experience5.de/csr/): Social engagement information
- [Jobs](https://www.experience5.de/jobs/): Careers / current openings