Objectively Assessing CX, EX, or Support Capabilities and Maturity in an Organization
Organizations, on their journey towards more customer and employee centricity, need a detailed assessment of their current state. Both qualitative and quantitative feedback is needed – ideally from all parts of the organization – about where to improve, which untapped best-practices to adopt, and which improvements to prioritize.
Experience5 has listened to these needs around the globe and in organizations across B2B, B2C, health care, and the public sector. To address the need for an impartial, thorough, and data-driven assessment we have collaborated with experts from around the world and contributed to the development of the Customer Institute Assessments.
We are certified Customer Institute Assessors and provide Customer Institute Assessments and the resulting certifications to clients around the globe.
A unique, certified, and globally consistent approach provides you with deep insights, cross-industry benchmarks, and clear guidance on where to start or continue your journey towards more customer or employee centricity.
The Assessment Approach
Assessments are available to assess…
- the Customer Support performance and improvement opportunities
- the Customer Centricity maturity and improvement opportunities
- the Employee Experience and improvement opportunities
Contact us to discuss how each assessment can contribute to your transformation goals.
The history of mankind…
The experience5 assessments are designed to further support such improvement!
Stefan Osthaus
CEO experience5
Get started as an Organization
If you are keen on improving your performance in customer and employee centricity or customer service in B2B, B2C, health care, or in the public sector, then the assessments will provide you with
- a profound external evaluation of your status-quo
- a quantitative score, which – if benchmarks are exceeded – earns your organization a certification.
- a wealth of qualitative feedback from interview verbatim, intuitively aggregated for easy interpretation.
