Stefan Osthaus

Stefan Osthaus is a global thought leader in experience management, a senior consultant, and a sought-after speaker, trainer, and author. After his more than 25 years as a leader in Fortune 500 companies and an advisor to global organizations, Stefan knows that in the battle for customers and talent, the winners are those who optimize customer experience and employee experience as two sides of the same coin! Stefan helped to improve the experiences of over half a billion customers, tens of millions of citizens, and hundreds of thousands of employees around the globe. Next to being a consultant as well as the president of the Customer Institute, Stefan shares his insights and anecdotes as a global keynote speaker, trainer, and author.

Man in a brown suit jacket and white shirt smiling at the camera against a plain, light-colored background.
Scroll to Top