Why NPS is Useless in the Employee Space

You heard me explain before how you can’t achieve superior customer experience without focusing on employee experience as well.

But we have not yet looked at how to measure employee satisfaction in Continue reading →

Five Questions to Determine Which Phase of the Customer Experience (CX) Evolution You are in

Before companies and institutions start worrying about customer experience, they are in phase one of the CX Darwinist evolution – the phase of doing the Continue reading →

15 Great Ways to Re-Energize During the Day

It happens to your smart phone—the battery dies during the day and leaves you stranded without your favorite gadget, cut off from the world. But it also happens to you—your energy Continue reading →

How to Treat Losing Your Job as an Opportunity and Make the Best of It

Chances are it will happen to everyone at least once during their career: one way or the other, politely or not, with or without consideration Continue reading →

Important Things First!

The situation is familiar: you know what you should be doing, but you are so tired you end up doing nothing. Or your task list overwhelms you and you waste time focusing on something completely irrelevant.

The Continue reading →

Helping Provide Sustainable Life Balance for Your Employees

Our research shows that one of the most common employee complaints is lack of a good work-life balance. This complaint is right up there with poor pay, an inadequate budget to perform Continue reading →