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Don’t be too customer centric!

Don’t be too customer centric!

The Inside-Out Outside-In Model

If you run a customer experience (CX) program, then you burn for customer centricity. You understand: your customers‘ CX depends on the products‘ effectiveness, the effort that comes with interacting with your company, as well as Continue reading →

Stop the slavery? How to help employees who complain about too much work.

Stop the slavery? How to help employees who complain about too much work.
It is crazy: Your desk is loaded with work and your work list in the office is getting longer and longer? Have tasks been sneaking onto that list for years? Unfortunately, work lists can be like attics and sheds—things get in there and they tend to stay. Bring the concept of spring cleaning to your work and see if you can clean out unnecessary tasks from your list (and your team’s) to save some time. Continue reading →

Introducing the Great People Index (GPI)

Introducing the Great People Index (GPI)

Why NPS is Useless in the Employee Space

You heard me explain before how you can’t achieve superior customer experience without focusing on employee experience as well.Customer & Employee Experience

But we have not yet looked at how to measure employee satisfaction in Continue reading →