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Stop the slavery? How to help employees who complain about too much work.

Stop the slavery? How to help employees who complain about too much work.
It is crazy: Your desk is loaded with work and your work list in the office is getting longer and longer? Have tasks been sneaking onto that list for years? Unfortunately, work lists can be like attics and sheds—things get in there and they tend to stay. Bring the concept of spring cleaning to your work and see if you can clean out unnecessary tasks from your list (and your team’s) to save some time. Continue reading

Introducing the Great People Index (GPI)

Introducing the Great People Index (GPI)

Why NPS is Useless in the Employee Space

You heard me explain before how you can’t achieve superior customer experience without focusing on employee experience as well.Customer & Employee Experience

But we have not yet looked at how to measure employee satisfaction in Continue reading

The Darwinism of Customer Experience

The Darwinism of Customer Experience

Five Questions to Determine Which Phase of the Customer Experience (CX) Evolution You are in

Before companies and institutions start worrying about customer experience, they are in phase one of the CX Darwinist evolution – the phase of doing the Continue reading