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How to manage your CEO?

How to manage your CEO?

You will have to teach your executives how to best support customer centricity initiatives

As the Head of Customer Experience with any number of years of experience in the field, you know the importance of customer centricity. You constantly develop Continue reading

Don’t be too customer centric!

Don’t be too customer centric!

The Inside-Out Outside-In Model

If you run a customer experience (CX) program, then you burn for customer centricity. You understand: your customers‘ CX depends on the products‘ effectiveness, the effort that comes with interacting with your company, as well as Continue reading