Hear from Customer and Employee Experience expert Stefan Osthaus what’s behind this “vague concept” of Customer Experience. Using this framework will help you get a grasp of the concept once and for all.
If the above resonates with you, then we should probably draw your future strategy together! Setting up a Strategy Exploration Day at your office will provide you with a day full of brain-power, creativity, industry expertise, and best practices to learn from. You can find all details around your customized Strategy Exploration day here. Invest one day and walk away with an outline of your future customer centricity strategy that you can execute against immediately!
experience5 is a management consultancy focusing on customer and employee experience. The firm is based in Germany and advises large multinational organizations around the globe. Typical areas of consultancy include the strategic implementation of customer experience in an organization as well as the introduction of voice of the customer measurement programs around the globe.